| When Will Neteller Release US Funds The runaround at Neteller continues for its US customers. The Neteller support team continues to avoid the subject, "Is there a chance US customers will never get their funds"? Here is a brief chat I had with the Neteller customer support. You might notice that while my questions change, his answers remain the same. To be honest I know the answers to these questions but just wanted to see what support was dishing out to US customers these days.
Nathan: Welcome to our live chat service. How may we help you? Roger: Hi how are you Nathan: Good thank you, what was your first pets name please? Roger: XXX Nathan: Thank you please continue. Roger: I run an informational portal and just wanted to get caught up on a few questions Roger: Is it true that the reason funds are not being issued is because the US Department of Justice is holding them for now? Nathan: Right now NETELLER has no official statement as to that claim. Roger: Ok, Neteller customers are also being told that they will receive funds in 6-8weeks. Is there a chance that in fact we might not get issued the funds at all? Nathan: That is correct right now the time frame NETELLER is giving is 6-8 weeks. Roger: But is there a chance customers might not get their funds? Roger: Emphasis on "chance"? Roger: Or are you 100% certain funds will be issued whether it be 6weeks or 5 years :) Nathan: Neteller is giving a time frame right now of 4-6 weeks for our clients to get there funds by EFT. Roger: yes but you're avoiding my question :) Roger: Is there a chance that we might not get the funds indefinately or is Neteller 100% certain funds will be released...it's just a matter of when? Nathan: Neteller is stating the funds can go back to our clients through EFT in 4-6 weeks. I can not predict the might happen in the event that something that is not knowing happens. Roger: Ha, ok I understand. Personally what do you think. 50/50? Nathan: Right now the current time frame NETELLER is giving is 4-6 weeks for an EFT withdraw. Roger: Ok, last question. Do you know what is physically causing the delays. Is it that banks won’t accept deposits from Neteller and if so what will be different in 4-6 weeks that will make the withdrawls go through? (I was hoping he would reference the DOJ) Nathan: Sorry that is all the information I am able to provide. The updates section of our site is also a good resource for the current situation. Roger: Alright well thanks for the help. Have a good one. |