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CompatiblePoker.com - Poker News

Feb 08, 2007
When Will Neteller Release US Funds

The runaround at Neteller continues for its US customers. The Neteller support team continues to avoid the subject, "Is there a chance US customers will never get their funds"?

Here is a brief chat I had with the Neteller customer support.  You might notice that while my questions change, his answers remain the same.  To be honest I know the answers to these questions but just wanted to see what support was dishing out to US customers these days.

Nathan: Welcome to our live chat service. How may we help you?
Roger: Hi how are you
Nathan: Good thank you, what was your first pets name please?
Roger: XXX
Nathan: Thank you please continue.
Roger: I run an informational portal and just wanted to get caught up on a few questions
Roger: Is it true that the reason funds are not being issued is because the US Department of Justice is holding them for now?
Nathan: Right now NETELLER has no official statement as to that claim.
Roger: Ok, Neteller customers are also being told that they will receive funds in 6-8weeks. Is there a chance that in fact we might not get issued the funds at all?
Nathan: That is correct right now the time frame NETELLER is giving is 6-8 weeks.
Roger: But is there a chance customers might not get their funds?
Roger: Emphasis on "chance"?
Roger: Or are you 100% certain funds will be issued whether it be 6weeks or 5 years :)
Nathan: Neteller is giving a time frame right now of 4-6 weeks for our clients to get there funds by EFT.
Roger: yes but you're avoiding my question :)
Roger: Is there a chance that we might not get the funds indefinately or is Neteller 100% certain funds will be released...it's just a matter of when?
Nathan: Neteller is stating the funds can go back to our clients through EFT in 4-6 weeks. I can not predict the might happen in the event that something that is not knowing happens.
Roger: Ha, ok I understand. Personally what do you think. 50/50?
Nathan: Right now the current time frame NETELLER is giving is 4-6 weeks for an EFT withdraw.
Roger: Ok, last question. Do you know what is physically causing the delays. Is it that banks won’t accept deposits from Neteller and if so what will be different in 4-6 weeks that will make the withdrawls go through? (I was hoping he would reference the DOJ)
Nathan: Sorry that is all the information I am able to provide. The updates section of our site is also a good resource for the current situation.
Roger: Alright well thanks for the help.  Have a good one.


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